Return and refund policy

At Market Spot Us, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help! Please read our return and refund policy below to understand how we handle returns, exchanges, and refunds.

Returns:

• Eligibility for Return: You can return most items within 30 days of receiving your order, as long as the item is in its original condition (unused, unopened, and with all packaging intact).
• Non-returnable Items: Some products are non-returnable for safety and hygiene reasons, including but not limited to opened snacks, perishable items, and certain kitchenware items. If you’re unsure whether an item can be returned, please contact us for clarification.
• Return Process: To initiate a return, please contact our customer service team at [your contact email or phone] with your order number and the item(s) you wish to return. We’ll guide you through the return process.
• Return Shipping: You are responsible for the cost of return shipping unless the return is due to a defective or incorrect item received. We recommend using a trackable shipping service or purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item.

Refunds:

• Refund Processing: Once we receive your returned item(s), we will inspect them and notify you of the approval or rejection of your refund. If your return is approved, we will initiate a refund to your original method of payment.
• Refund Timeframe: Refunds typically take 5-10 business days to process after we’ve received and inspected the returned items. Please note that depending on your payment method or bank, it may take additional time for the refund to appear in your account.
• Partial Refunds: In certain cases, only partial refunds may be granted (e.g., for opened or damaged items).

Exchanges:

• Exchanges for Damaged or Incorrect Items: If you received an item that is damaged or incorrect, we are happy to provide a replacement at no additional cost. Please contact our customer service team within 7 days of receiving your order to request an exchange.
• Exchanges for Other Reasons: If you would like to exchange an item for a different product, please follow the return process and place a new order for the desired item.

Damaged or Defective Items:

• If your order arrives damaged or defective, please contact us immediately at [your contact email or phone] with photos of the damaged product and packaging. We will either replace the item or provide a full refund, depending on your preference.

Contact Us:

If you have any questions about our return and refund policy or need assistance with a return, please don't hesitate to reach out to our customer service team at [info@marketspotus.com]. We're here to help!